Streaming FAQs

For customer support, please email support@lolst.org
Include a brief message describing your question or concern, and your phone number if you would like a call back.

  • Can’t Find Your Ticket?

    • Your ticket email was sent from: The League of Live Stream Theater via @vhx.tv

      The subject is "Start watching THE DAY-MONTH, DATE, TIME, PRODUCTION"

      If you cannot find it, please search your inbox, spam, or promotions folders.

    • You do not need the confirmation email to watch. As long as you log in with the same email used to purchase, your show will appear in your account.

    • YOU CAN LOG IN DIRECTLY

      Go to watch.lolst.org and log in using the same email address used to purchase your ticket.

      Select the SPECIFIC DATE AND TIME OF THE PERFORMANCE OR if on-Demand, select the on-demand performance you already purchased and click Start Watching.

    • The stream becomes available approximately 30 minutes before the scheduled start time. We recommend logging in at least 15 minutes early.

    If you are still having trouble, contact us at support@lolst.org.

  • You do not need the confirmation email to watch. As long as you log in with the same email used to purchase, your show will appear in your account.

    YOU CAN LOG IN DIRECTLY

    • Go to watch.lolst.org and log in using the same email address used to purchase your ticket.

      Select the SPECIFIC DATE AND TIME OF THE PERFORMANCE OR if on-Demand, select the on-demand performance you already purchased and click Start Watching.

  • Live and As-Live streams typically become available approximately 30 minutes before the scheduled start time.

  • If your ticket includes replay access, it will become available after the live window and remain accessible for the period listed on your ticket.

  • Open your ticket confirmation email and click the Start Watching link. This will take you directly to your performance.

    The link will include the date and time of the performance you purchased.

    Or log in directly:

    1. Go to watch.lolst.org

    2. Log in using the same email address and password used to purchase your ticket

    3. Locate the performance you purchased by selecting the correct date and time (or on-demand)

    4. Click the performance and select Start Watching to begin

    Availability Timing

    Live and As-Live streams typically become available approximately 30 minutes before the scheduled start time.

    If your ticket includes replay access, it will become available after the live window and remain accessible for the period listed on your ticket.

  • There are two easy ways to watch your show, on a computer or mobile device, or on your TV.

    Option 1: Watch on Computer, Phone, or Tablet

    Easiest method:

    Open your ticket confirmation email and click the Start Watching link. This will take you directly to your performance.

    The link will include the date and time of the performance you purchased.

    Or log in directly:

    1. Go to watch.lolst.org

    2. Log in using the same email address and password used to purchase your ticket

    3. Locate the performance you purchased by selecting the correct date and time (or on-demand)

    4. Click the performance and select Start Watching to begin

    Availability Timing

    Live and As-Live streams typically become available approximately 30 minutes before the scheduled start time.

    If your ticket includes replay access, it will become available after the live window and remain accessible for the period listed on your ticket.

    Option 2: Watch on Your TV, but only with Apple TV, Roku, Fire TV, or Chromecast

    1. On your TV device, open the App Store or Channel Store.

    2. Search for The League of Live Stream Theater and download the app.

    3. Open the app and log in using the same email and password you used to purchase your ticket.

    4. Go to My Library or Purchases to find your show.

    5. Select the title and press Play when it becomes available.

    Can’t Find Your Ticket?

    • Search your email, including spam or promotions folders, for a message from The League of Live Stream Theater with the subject line Your Ticket or Start Watching.

    • You do not need the confirmation email to watch. As long as you log in with the same email used to purchase, your show will appear in your account.

    If you are still having trouble, contact us at support@lolst.org.

  • You can watch on your television by downloading the League of Live Stream Theater app on one of these TV devices:

    • Apple TV (the Apple TV device connected to your television)
    • Roku devices or Roku TVs
    • Amazon Fire TV devices or Fire TVs
    • Google TV or Chromecast with Google TV

    Important

    Apple TV and Roku are devices, not channels or streaming services.

    The show will not appear inside Apple TV+ streaming service, Roku Channel streaming service, Netflix streaming service, or any other streaming platform.

    You must download the League of Live Stream Theater app from the device’s app store.

    Steps

    1. Turn on your Apple TV device, Roku TV, Fire TV, or Google TV device.

    2. Open the App Store or Channel Store on that device.

    3. Search for League of Live Stream Theater.

    4. Download the app.

    5. Open the app and sign in using the email you used to purchase your ticket.

    6. Select your performance and press play.

    Your ticket will appear automatically once you sign in.

    If the TV App Is Not Working

    You can always watch on:

    • A laptop or desktop computer
    • An iPad or tablet
    • Your phone

    Just go to watch.lolst.org sign in with the email used to purchase your ticket, and select your performance.

    If you prefer to watch on your TV, you can also connect your computer to your television using an HDMI cable, cast to your TV or screen mirror.

  • We are not available in the Apple iPhone or Android mobile app stores, and we are not on Apple TV+, Amazon Prime Video, or The Roku Channel.

    To watch on your television, search for The League of Live Stream Theater directly in your TV’s app store on your streaming device.

    If you have trouble locating the app, contact us and let us know which device you are using.

  • If your stream is pausing, buffering, or not playing smoothly, try the following:

    1. Log out of your account and log back in.

    2. Close other applications, browser tabs, or devices that may be using your internet connection.

    3. Refresh your browser or restart your streaming device.

  • Most sudden stops are due to the instability of your local internet connection.

    First, check to make sure your computer is still connected to the internet. You might need a moment to reconnect if your computer fully disconnected from the internet.

    Once a connection has been re-established, try refreshing your presentation page by clicking on the webpage URL and then clicking enter.

    Still having trouble email support@lolst.org

  • This usually means you are not logged into the correct account.

    1. Log in using the same email address you used to purchase your ticket.

    2. Once logged in, go to Account Settings.

    3. Select Transaction History.

    4. Click on the title you purchased to access the stream directly.

  • Captions are available for all on-demand performances by selecting cc/subtitles in the bottom right of the player.
    Caption are not typically available for live streams, but may be available if a 24 hour on-demand period follows the live stream.
    Every production page will include its specific closed caption details.
    To inquire about specific performances, please email support@lolst.org.

  • Captions are available for all on-demand performances by selecting cc/subtitles in the bottom right of the player.

    Caption are not typically available for live streams, but may be available if a 24 hour on-demand period follows the live stream.

    Every production page will include its specific closed caption details.

    To inquire about specific performances, please email mailto:support@lolst.org.

  • Join the League of Live Stream Theater Mailing List. https://www.lolst.org/signup

    1. Start at LOLST.org: Visit LOLST.org to browse our current lineup of shows and select the one you’d like to stream.

    2. Choose Your Show & Showtime: Open the show page to see all available streaming times. Each ticket includes the live (or as-live) stream plus a 24-hour replay window after your selected showtime, when available.

    3. Click ‘Buy Now’: You’ll be redirected to our secure viewing site at watch.lolst.org.

    4. Create Your LOLST Account: You’ll be prompted to create an account using your email and a password before completing your purchase.
      Important: You’ll need this same login to access and watch your show later, on any device (TV app, computer, or mobile).

    5. Complete Your Purchase: Finish checking out as usual.

    6. Receive Purchase Confirmation:

      • A confirmation screen will appear immediately.
      • You’ll also receive a confirmation email with your showtime and viewing instructions.

    7. Enjoy the Show!

      At showtime (or up to 30 minutes before), click the link in your confirmation email, or go directly to watch.lolst.org.
      • Log in using the same email and password you used when creating your account.
      • Click “Watch Now” to start your stream.
      • If your ticket includes a 24-hour replay, that window begins at the conclusion of the show, and you can return anytime within that period to rewatch or finish the performance.

      Still having trouble email support@lolst.org

  • YES. AN ACCOUNT IS NOW REQUIRED TO BUY AND WATCH LOLST STREAMS.

    Set up your account now: https://watch.lolst.org/checkout/subscribe/signup

    Still having trouble email support@lolst.org

  • AirPlay

    1. Ensure your Mac and TV are connected to the same Wi-Fi network

    2. On your Mac, select the Apple menu

    3. Click System Settings

    4. Click Control Center

    5. Click the Screen Mirroring icon

    6. Choose your TV

    7. Follow the on-screen instructions to choose whether to mirror or extend your Mac screen

  • Ensure your Mac and TV are connected to the same Wi-Fi network

    Mirror your Mac on a Smart TV

    1. On your Mac, click in the menu bar/control center (usually to the left of the date) and select screen mirroring.

    2. Select your TV from the device list.

    3. You may be asked to enter the AirPlay code. If so, enter the code to verify.

    4. Follow the on-screen instructions to choose whether to mirror a window or extend your Mac screen on your TV.

      Now you can display your Mac screen on TV.

  • Ensure your PC and TV are connected to the same Wi-Fi network

    View your PC display on your TV

    1. On your PC, navigate to settings.

    2. System.

    3. Display.

    4. Within Display, Select Multiple Displays > Connect to a wireless display.

    5. Select your TV.

      Now you can display your PC screen on TV.

  • If you still need guidance, do not worry! We are here to help.

    Email support@lolst.org and feel free to include your phone number for a call back.